Program Administration Team Leader

Job No: MHC1584
Location: Oxley Brisbane

 Turn caring into a career with the myHomecare Group.

Administration Team Leader 

Oxley, QLD
Full Time permanent position 

 

 

We are Looking for a superstar Team leader within in Home Care Program Package Administration, with a desire to make a difference in the world.

  • Play an important role with a company who cares.
  • Generous salary with benefits & perks.
  • Develop your career at the leading Provider in the Home Care Package Industry.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

Does this sound like you?

We have an exciting opportunity for an enthusiastic and organised Administration Team Leader looking to make a real difference through their work at Sapphire Living in Oxley.

This role is an integral role within the myHomecare Group to ensure we maintain a high standard of care, to enhance our values and support our clients.

So, what does the role entail?

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true expert in your role within the in-home care space - and we’ve got the comprehensive training and development tools to get you there.

You’ll be responsible for:

  • Providing leadership and frontline managment of the team within a KPI framework.
  • Ensure the variety of administration fuctions are completed in a compliant and timely manner.
  • Handle sensitive enquiries and customer escalations with a solution focused outcome.  
  • Confident with the operation of the organisations administration infrastructure.
  • Assist with the administration of the filing client record system hard copy and electronic form. Including data entry into a client database.
  • Produce documents as required in an efficient manner, includes Intermediate level skills in the use of Microsoft software applications.
  • Act as the communication link between the organisation, clients, employees, and the healthcare network.
  • Operate all office equipment appropriate to the an office based role – includes computers, fax, digital photocopier, laminator, and computerised phone-system.
  • Provide and produce reports relating to packages as required. 
  • Conducting and supporting employee performance and growth.
  • Working closely with the leadership team on strategy and company directives. 

We are looking for someone with:

To join us, you’ll need:

  • A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.
  • Demonstrated frontline leadership experience. 
  • Experience within the Aged Care industry (hightly desirable).
  • Previous experience in a similar role with demonstrated experience managing programs in the Disability, Youth services, Home Care services, and/or Community Services Sectors. 
  • Strong attention to detail skills.
  • Medium skills in Microsoft office skills.
  • Strong networking and relationship management skills.
  • Proven ability to think and plan logically with excellent analytical and problem-solving skills.
  • Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.
  • Ability to manage time effectively and meet established deadlines.
  • An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities;
  • Covid Vaccination.
  • Willingness to undertake a Police clearance. 

What will we offer you?

  • A role with true purpose: you get to see how you are making a difference in people’s lives every day.
  • Benefits & perks: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
  • Opportunity to grow: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
  • Flexibility: work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
  • Supportive team with positive culture.

Ready to join our team and reach new heights in your career? Discover how you can apply your skills to help people in your community today.

To apply, upload your resume through SEEK.

 

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Questions

About the myHomecare Group.

The myHomecare Group is a group of likeminded industry experts committed to helping every older Australian live better at home with the care and support they require to do the things that have become more difficult.

In order to do this, our team searched the country, and handpicked the best Providers in Australia to join us. This way, we are able to cater our support to every older Australian.

We are Australia's leading Home Care Package provider for good reason.

We're known Australia wide for being the sort of organisation where you can make a genuine impact on the lives of others. Collectively our team has over 90 years' experience in helping Australians stay living in their homes as they age and reach their care goals. That's why we continue to be Australia's fastest growing Provider, supporting more people every day with the quality and personalised care they deserve.

We have a huge focus on providing easy access to quality care and assisting people to understand their home care options whether they live in Sydney CBD or rural WA.

Across all of our locations, everyone at the myHomecare Group plays a key role in delivering personalised care and helping clients on every step of their home care journey. Whether your skills are in community care or supporting our teams in our corporate offices, you'll be joining a purpose-driven company with a proud vision to make home the happiest place to be for our clients.

To achieve that, we need talented people like you who will go the extra mile to improve our services and dream up new ways to help our clients.