Home Care Package Administrator
Job No:
MHC394
Location:
Perth
- Exciting role in a growing business and industry.
- Great opportunity to make a difference in the lives of our clients.
- Fun is a must!
About us.
myHomecare makes life easier for those wanting to stay in their own home, with a range of in-home care services to maintain independence.
Our mission is to connect ageing Australians to quality, personalized home care that helps them stay in their own home and out of residential care for as long as possible.
About the role.
The HCP (Home Care Package) Administration Team acts as the communication link between the organization and clients, staff, and the healthcare network. The team manages all aspects of HCP Administration including all elements of Customer Service, data entry/management of information pertaining to client service agreements, funding management, service requests, budget entry and management in addition to compliance tasks associated with managing government-funded packages.
You will coordinate the delivery of exceptional client experiences that retain and satisfy our clients and ensure our regulatory obligations are met.
What you will bring.
- A clear, pleasant, professional, and confident manner coupled with a genuine customer service focus.
- Experience using Salesforce/or equivalent CRM is preferred.
- Strong networking and relationship management skills.
- Proven ability to think and plan logically with excellent analytical and problem-solving skills.
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.
- Very well developed interpersonal and negotiation skills.
- Sound verbal and written communication skills.
- Ability to manage time effectively and meet established deadlines.
- An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities.
- Previous experience in a similar role.
If you want to make a difference, deliver excellence, and have fun in the process – apply today!
As part of the application process, myHomecare will be collecting your personal information to assess your suitability for the role. You will be required to provide background checks.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact aleni.feata@myhomecare.com.au