Program Administrator
Job No:
MHC678
Location:
Birtinya
Turn caring into a career at myHomecare
We have an exciting opportunity for an enthusiastic and organised Program Administrator looking to make a real difference through their work at myHomecare on the Sunshine Coast in Birtinya.
As a Program Administrator you will:
The Program Administrator will be a member of Bromilow's client contact team and is the front line of care delivery for our clients. Reporting to the Client Services Manager, in this fast-paced role you will be responsible for providing administrative and customer service support to our clients through a diverse range of care and support options, including Home Care Packages, the Commonwealth Home Support program and Short Term Restorative Care Program, to ensure continuity of care for our elderly clients to live a quality life in the comfort of their own home.
No matter your role with myHomecare, you’ll touch the lives of our clients and their families. With us, you’ll become a true expert of administration in the in-home care space - and we’ve got the comprehensive training and development tools to get you there.
- Act as first point of contact for our clients and as a communication link between the organisation and clients, staff and the healthcare network
- Providing an excellent customer service experience for our clients each and every time they call
- Assist with a variety of administrative functions coordinating services for clients under a number of government funding streams
- Promoting the organisation's services to the broader community and industry groups
- Attending and participating in all relevant meetings of the organisation
- Ensuring records are kept up to date with relevant information and case notes.
In this role, your work will embody our CARE values:
Courage
Bring your adaptability, communication, and organisational skills to work each day to conduct coordination, administration and reception duties. Your essential contribution will empower our team of Care Workers, Nurses and Care Managers to deliver the highest quality services to our clients.
Action
We’re looking to change the perception of aged and in-home care! As the Program Administrator you’ll know that with every task, you’re creating positive change for our organisation and the communities we work within.
Reliable
You’ll thrive in a dynamic working environment where you can challenge yourself professionally, while holding yourself accountable to your colleagues and our clients. As a growing organisation, change is a constant at myHomecare– and you’ll embrace shifting workloads and tasks.
Empathy
You’ll work with passion, and achieve great satisfaction – knowing each interaction with an older person or their family will positively impact the outcomes of our customer and care services.
To join us, you’ll need:
- The position requires a positive, motivated and highly organised person with excellent communication skills and computer literacy.
- Minimum of 3 years previous experience as a competent administrator in a fast paced client centred environment
- Effective communication skills and the ability to generate rapport and credibility with clients and their family
- Can provide a positive interface between the organisation, its staff and its clients;
- Proven ability to work collaboratively as a team member while also being able to work autonomously;
- Proven ability to problem solve and will contribute creatively and positively to the overall success of the organisation
- Highly competent in all MS Office programs
- Must have a current National Police Check.
Are you ready to kick-start a career with meaning? Discover how you can apply your skills to help people in your community today.
To apply, upload your resume and cover letter