Receptionist (Aged Care)
Job No:
MHC680
Location:
Erina
Turn caring into a career at myHomecare
Receptionist
Erina
Full Time
At myHomecare, you’ll support older Australians to maintain their independence so they can enjoy living at home for longer.
We have an exciting opportunity for an enthusiastic and organised Receptionist looking to make a real difference through their work at myHomecare in Erina.
As an Customer Service Representative you will:
- Building a rapport with potential clients and their families
- Acting as the first point of contact for customer and carer enquiries
- Cancelling client services if requested and notifying the relevant client care team.
- Transfer calls and enquiries from clients, staff and other external bodies as directed
- Providing an exceptional level of customer service
- Greeting visitors
- Escalating client complaints appropriately with the aim to resolve in a professional and timely manner.
- Proactively looking out for continuous improvements to enhance the client experience.
- Following directions for the implementation of new products and procedures
No matter your role with myHomecare, you’ll touch the lives of our clients and their families. With us, you’ll become a true expert of administration in the in-home care space - and we’ve got the comprehensive training and development tools to get you there.
In this role, your work will embody our CARE values:
Courage
Bring your adaptability, communication, and organisational skills to work each day to conduct coordination, administration and reception duties. Your essential contribution will empower our team of Care Workers, Nurses and Care Managers to deliver the highest quality services to our clients.
Action
We’re looking to change the perception of aged and in-home care! As the Reception / Administration Assistant , you’ll jump at the chance to suggest service and system improvements. Whether it’s through data entry, documentation, payroll or anything in-between… you’ll know that with every task, you’re creating positive change for our organisation and the communities we work within.
Reliable
You’ll thrive in a dynamic working environment where you can challenge yourself professionally, while holding yourself accountable to your colleagues and our clients. As a growing organisation, change is a constant at myHomecare– and you’ll embrace shifting workloads and tasks.
Empathy
You’ll work with passion, and achieve great satisfaction – knowing each interaction with an older person or their family will positively impact the outcomes of our customer and care services.
To join us, you’ll need:
- National Police Clearance.
- Excellent administration and organisational skills.
- Proven ability to problem solve in a fast paced environment.
- Attention to detail and ability to manage time effectively and set priorities.
- Proven experience working with Microsoft Office Applications including Word, Excel and databases.
- Strong written and verbal communications skills.
- Ability to work autonomously and in a team environment
- Demonstrated experience using scheduling software.
Are you ready to kick-start a career with meaning? Discover how you can apply your skills to help people in your community today.
To apply, upload your resume and cover letter or email directly to :
Leanne Davies – Recruitment Business Partner – leanne.davies@myhomecare.com.au